More and more electronic documentation systems are becoming a necessity instead of a luxury. With insurance companies, government agencies, and regional organizations all moving toward eliminating paper waste and implementing electronic systems, the smart IDD provider is already thinking about making the switch for their agency as well.
However, horror stories about unreliable systems with clunky designs and terrible user experiences abound. Data loss, inadequate training, lack of flexibility and poor help desk support are all obstacles providers have faced while making the transition from paper to digital documentation.
Our cloud-based documentation solution, ConnectCare, helps you avoid the common pitfalls of digital documentation system implementation. ConnectCare is user-friendly from top to bottom, giving staff the flexibility they need to accurately document service provision while allowing administrators more control over the data that is collected. In addition you’ll never sit around waiting for a response from us. Customer service is our top priority! This adds up to a better, more streamlined experience for everyone including clients, their families, direct care staff, and office employees.
Look for the following qualities in your new electronic documentation system and you’ll be set up for success. All of these are fundamental parts of ConnectCare:
Ease of Transition
Moving to a new electronic documentation system should be easy and with ConnectCare it is! If you can create a social media profile, you can add client and staff data to our system.
While some systems focus on all or nothing, ConnectCare allows you to set client and staff profiles up on your own schedule. There is no need for an administrator to spend precious hours compiling client and staff demographics into a spreadsheet...with ConnectCare, add profiles one at a time, in batches, or all at once...whatever works best for you and your agency’s needs.
System Flexibility
Flexibility is a cornerstone of ConnectCare’s design. The cloud-based, mobile-friendly system can be accessed from anywhere with a simple internet connection. Your staff are able to collect data in real-time on their phone or tablet instead of having to wait until they can use a computer.
Staff can also make corrections on their own in a snap instead of taking up valuable administrator time dealing with inefficient time lockouts, which we’ve heard is a major problem with other systems.
We can also tailor the system to focus on your specific niche, including Applied Behavior Analysis (ABA) therapy services. Even if you work with multiple population groups, ConnectCare has the customizable functionality to make cross-population service documentation a breeze.
We understand that what works for other agencies and staff might not work for yours. We give you control of the features in ConnectCare so it is customized to what your agency needs.
Usable Data
The main issue with the traditional paper and pen documentation system is that reviewing data to identify trends is very difficult. Some other electronic documentation systems allow your staff to capture data but give you as the administrator no way to review that data in a meaningful way, so the data is essentially useless.
ConnectCare fixes that by showing you client data in an easy to understand, highly visual way that allows you to identify progress, plateaus, and regression in client goals and objectives. Suddenly person-centered treatment plans take on a whole new meaning as you are able to add, adjust, and eliminate goals based on identified client trends.
Excellent Customer Service
No matter how comprehensive an electronic documentation system is, if there’s no one available to answer your agency’s questions or assist you in the transition, you’re destined for failure. At ConnectCare we pride ourselves in customer service that goes far above and beyond our competitors.
From making the transition to digital documentation to billing integrations to audit compliance, we’re with you every step of the way. We offer one-on-one personalized help that will ensure your experience with ConnectCare is as stress-free as possible while saving your agency time and money.
No matter what size IDD provider you are, ConnectCare has the functionality and flexibility to take your client documentation to the next level. Schedule a demo to test drive ConnectCare for yourself to see firsthand how we can improve your lives!
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